60-Night At-Home Trial:
We stand firmly behind the TheraVibe 6D Neck & Shoulder Massager. You have a full 60 days from the delivery date to test it in your daily routine. If you do not experience noticeable tension relief, you are entitled to a full refund.
How to Initiate a Return:
Email us at care@trytheravibe.com with your Order ID.
For US customers, our team provides a prepaid return shipping label. For international returns, our support team will direct you to the nearest regional return hub.
Once received and inspected, refunds are credited back to your original payment method (Visa, MasterCard, or Apple Pay) within 3–5 business days.
Warranty:
Every standard unit includes a 1-Year Limited Manufacturer Warranty covering electrical and mechanical defects. Customers who selected the optional 2-Year Extended Replacement Guarantee receive immediate unit replacements with zero return shipping fees.